ALMA 2019 Minneapolis - 40 Yrs of Empowering Lab Leaders to Achieve Excellence

As leaders, we are accountable for many things but none so important as the engagement of our team and the service they provide to customers. Building upon the basic knowledge of human satisfaction, learn to identify what your customers and employees really want and walk away with proven strategies that can positively impact both. Whether you are a new leader or a seasoned leader looking for a fresh approach, this presentation will provide a new way of looking at customer service that can dramatically improve your employee engagement and enhance the financial bottom line of your organization. Come ready to learn and have fun!