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ALMA 40th Anniversary Conference
Thursday, October 24 • 11:00am - 11:45am
Employee Engagement and Customer Service: They Go Together Like Peas and Carrots

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As leaders, we are accountable for many things but none so important as the engagement of our team and the service they provide to customers. Building upon the basic knowledge of human satisfaction, learn to identify what your customers and employees really want and walk away with proven strategies that can positively impact both. Whether you are a new leader or a seasoned leader looking for a fresh approach, this presentation will provide a new way of looking at customer service that can dramatically improve your employee engagement and enhance the financial bottom line of your organization. Come ready to learn and have fun!

Speakers
avatar for Patty Eschliman

Patty Eschliman

President, The Lab Leader Coach
I am a highly engaged leader always looking for opportunities of personal and professional growth. I love connecting with others to collaborate on best outcomes. I have worked in the Clinical Laboratory setting for 35 years, the last 25 in leadership. In my role as President of CLMA... Read More →



Thursday October 24, 2019 11:00am - 11:45am
South Grand